FAQ

The time you get is 5 minutes per pick up. However, if it exceeds, you have to pay for it. If you require additional waiting time, it’s better to inform Transport Company while booking.

Surely, NOT! We don’t charge our passengers extra for a flight delay. However, we always check arrival time before we dispatch a driver to pick up you

No, it’s the final price that you will see on the website.

Yes, we make sure to hire only those drivers that are licensed by the Luton Borough Council and have no criminal record.

Let us clear you that your journey includes 15 minutes waiting for the time (standard pickups) and for airport pick up its 45 minutes. Don’t worry if the driver arrives earlier, your time will be stared from the time you booked a taxi.

You can pay by any credit/debit card or even by cash on the spot (to the driver). We accept almost all major cards including, American Express as well.

Don’t worry, the payment would be 100% secure and we ensure you that your card details would not be stored in our system.

We are 24/7 available to serve our customers, so don’t worry about that.

The service charges are mentioned on the website for every route and those are final.

You can make or cancel the reservation until a driver departs to the meeting point. You can change/cancel a reservation up until 48 hours before arrival date via email or phone call.

If you are not sure about your luggage whether it will fit into the fleet or not, it’s best to book a taxi with large amounts of luggage capacity. For example, if you are booking the saloon, book an estate. This will help you or rest you can make sure with customer care while booking.

Please, check your spam folder, if you still won’t find it, then call us.

If you need a child seat in a car, it’s recommending fill in the details while making your booking with us. We ensure you we will meet your requirements.

No, it’s not necessary to sign up or open an account. Account facility is just to manage all of your taxi booking information in one place.

It would be great if you share flight number or terminal building with us, as this will fasten the journey, however, if you don’t know the terminal number, then no problem.

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