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Accessibility

1. Our Commitment

Elite Executives Travel is committed to making our website and our chauffeur service accessible to as many people as possible, including those with disabilities. We want everyone to be able to find information, request a quote, and book a journey with ease.

2. Making This Website Accessible

We aim to follow recognised good practice for web accessibility, working towards the Web Content Accessibility Guidelines (WCAG) 2.1 at level AA as our standard. This means we try to ensure that our website:

  • can be navigated and read clearly on different devices and screen sizes;
  • uses readable text with reasonable colour contrast;
  • provides meaningful descriptions (alt text) for important images;
  • uses clear headings and a logical page structure;
  • allows the main content and booking process to be used as simply as possible.

We treat accessibility as an ongoing effort and continue to make improvements over time.

3. If You Have Difficulty Using This Website

If any part of our website is difficult to use, or you cannot access the information or the booking you need, please contact us and we will help you directly — including taking your booking by phone or email instead.

We are happy to provide information in a different format on request where we reasonably can.

4. Accessibility of Our Chauffeur Service

Accessibility is not only about our website — it is about the journey itself. We aim to support passengers with additional needs, and we encourage you to tell us your requirements when you book so we can prepare in advance. We can help with:

  • assistance for elderly passengers and passengers with reduced mobility;
  • help with luggage at both ends of the journey;
  • assistance dogs, which are always welcome;
  • child seats and booster seats, where requested at the time of booking;
  • choosing a suitable vehicle for your space and access needs.

If you have a specific access requirement, please let us know when booking and we will do our best to accommodate it.

5. Feedback

We welcome your feedback on the accessibility of our website and our service. If you experience any barriers or have suggestions for how we could improve, please get in touch using the contact details above. Your feedback helps us make our service better for everyone.

6. Enforcement

We aim to resolve any accessibility concerns directly and promptly. If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS), which provides free advice on accessibility and disability matters under the Equality Act 2010:

  • Website: equalityadvisoryservice.com

7. Contact

Elite Executives Travel Luton, Bedfordshire, UK Email: info@eliteexecutives.co.uk Telephone: 01582 235959 / 020 7993 2229